Career

Join the GMMQ Team !

Send your resume to adjointe@gmmq.com or consult here after our job offers.

JOB OFFERS FOR MUSICIANS CAN BE FOUND IN YOUR MEMBER AREA.

POSITION: Member Services Agent (Montreal)

The GMMQ is an association that represents Quebec musicians. It is currently looking for a full-time Member Services Agent for its Montreal office. (Hybrid office/teleworking position)

Main responsibilities

Reporting to the Director, Finance and Membership Services, the agent is responsible for welcoming members, both on the telephone and by email. The person is responsible for membership, payment of annual dues, and work permits. They provide a front-line service tailored to the needs of the clientele (members, artists, producers).

Membership Services

• Inform current and new members about the services offered and all information relating to the Guild
• Finalize registrations after receiving membership forms by contacting musicians directly.
• Open new member files in the databases
• Receive payment of membership fees, registrations, work permits, etc.
• Make changes to status or categories in the database
• Refer musicians to the CFM to obtain a work visa for the United States
• Work closely with the Visa Office in Toronto

Administration

• Manage data entry and update databases: new registrations and updating of member details
• Create and update digital member files (registration forms, resignation emails, death notices, etc.)
• Respond to status requests from producers; symphony orchestras, TV/radio, stage, sound recording, etc.
• Work closely with the labor relations department.

Other

• Perform all other related tasks.

Competency profile

• Fluency in customer service and teamwork
• Listening to members and their needs
• Ability to establish a relationship of trust
• Concentration and thoroughness
• Discretion
• Initiative and autonomy
• Intermediate knowledge of Office suite and databases
• Very good knowledge of spoken and written French and English
• Experience in a similar position (an asset)
• Diploma of vocational studies or relevant experience

Conditions

• Full-time position
• Expected start date: early/mid-April (to be discussed)
• Competitive salary
• Paid group insurance, sick days, defined benefit pension fund and several other benefits
• Hybrid work (office and teleworking)
• Workplace: 5445 De Gaspé Avenue, Suite 1005, Montreal (QC)

Please forward your resume and a cover letter before April 18 to Amélie Bissonnette-Théorêt at the following email address: adjointe@gmmq.com

Please note that only those selected for an interview will be contacted.